Subscriber Questions (students, faculty, staff, etc.)
Q: How do I sign up for GHC Alert?
A: If you are a student
or employee, please visit the GHC Alert sign up site.
- Log in with an ID and password that you choose.
- Fill out the form with your first and last name, a new password, your 10-digit mobile phone number (be sure to add your area code), and hit submit
- Wait for the confirmation text message to arrive on the mobile phone you listed, and enter the code into the confirmation page.
Q: What if I don't receive the validation text
message?
A: It is possible that your phone number
wasn't formatted correctly, you selected the wrong mobile carrier, or the
confirmation code timed out.
- Log back into your account using your GHC Alert password.
- Select the "services" tab at the top of the interface.
- You should see a list of the phone numbers you have entered for GHC Alert. Phone numbers should be in the format of: 555-555-5555.
- If your number is not in that format select the "change status" link to edit your phone number, or the "delete" link to remove your number.
- If you delete your number, you can add it again in the "Add a Mobile Phone" box.
Q: How do I add another contact such as a parent or family member or
an e-mail address?
A: Once you have created an
account, log back into
GHC Alert.
- Select the "Services" tab at the top of the interface.
- Enter an additional phone number and select the carrier and hit the "Add" button, or enter an e-mail address and hit the "Add" button.
- If you enter another mobile phone number, make sure you are able to contact the owner of the phone to enter the appropriate confirmation code, which will be sent to their mobile phone.
Q: Can I change my contact
preferences?
A: Yes. You can change your account
settings to add different email addresses or phone numbers. Just log back into GHC Alert to
make changes.
Q: How do I change my password?
A: Once
you have created an account, log back into GHC Alert.
- Select the "Account" tab at the top of the interface
- Enter your existing password, then enter a new password.
Q: How do I Opt-Out (remove myself) from receiving GHC
Alert?
A: Please log into your account to
opt-out of GHC Alert. You may opt-out of e-mail alerts only, text alerts only, or
the entire service.
Q: How do I receive the confirmation e-mail?
A: If you
didn't receive a confirmation e-mail, it most likely was captured by your spam
filter. Check your junk/spam folder for the confirmation message. Make sure you
can receive e-mails from: e2campus@omnilert.net
Q: How do I control what shows up on my
phone?
A: You will only receive a text messages
from Grays Harbor College in the event of an emergency.
Q: When will my GHC Alert account expire?
A: When you sign
up, your account is set to expire at the end of spring quarter. You will be notified via text
message or e-mail (based on your service settings) 60 days, and again at 30 days
before expiration. Once you have received the expiration notice, you will be
able to extend your GHC Alert membership by logging into your
account.
Q: Will I receive unsolicited messages ("spam") on my mobile phone or
e-mail account?
A: NO. GHC Alert enforces a ZERO
SPAM policy which clearly prohibits unsolicited messages, and GHC Alert does not
sell the contact information of our subscribers to third party marketers. You
will only receive a text messages from Grays Harbor College in the event of
an emergency.
Q: Does your service work on multiple cell phone
networks?
A: Yes. GHC Alert is a cross-carrier
service. See a list of wireless carriers supported here.
Q: Do I need to install software on my
phone?
A: NO. GHC Alert uses the industry standard
SMS text messaging protocol to send messages to your phone. Your mobile phone
plan will need to accept text messages to work properly.
Q: Will this cost me anything?
A: Maybe.
Depending on your wireless carrier provider and the plan you have, you may be
charged a nominal fee (like 10 cents per message) to receive SMS text messages.
Many students have unlimited text messaging plans, so there would be no
additional charge.
Q: What if I have set up an account and am still have issues loggin
in?
A: Contact GHC Support at: tsimone@ghc.edu or (360) 538-4154